What's trust got to do with it? Perceptions of trust in the call centre context

- Hannif, Zeenobiyah, Burgess, John, Connell, Julia, McDonnell, Anthony

Am I 'boverred'?: voice structures and related employee attitudes in call centres

- McDonnell, Anthony, Hannif, Zeenobiyah, Connell, Julia, Burgess, John

Can perception influence the value of the training and development experience in call centre's?

- Hannif, Zeenobiyah, Connell, Julia, McDonnell, Anthony, Burgess, John

Working time flexibilities: a paradox in call centres?

- Hannif, Zeenobiyah, McDonnell, Anthony, Connell, Julia, Burgess, John

Call centres and the quality of work life: towards a research agenda

- Hannif, Zeenobiyah, Burgess, John, Connell, Julia

Job quality: what does it mean, what does it matter?: comparisons between Australia and the UAE

- Connell, Julia, Burgess, John, Hannif, Zeenobiyah